Your most frequently asked questions
Thinking about adding a garden bench to your outdoor space? It is natural to have a few questions before you decide. Here are answers to some frequently asked questions about our garden benches.
What products do you propose?
We sell benches and garden benches intended for residential outdoor and indoor use. Our selection may include wooden benches, metal benches and storage benches. Product specifications, materials and dimensions are clearly listed on each product page.
Where do you ship from?
Orders are dispatched from our European distribution centre (Netherlands) to our UK customers.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress online.
What should I do if my item arrives damaged, faulty or incorrect?
If your order arrives damaged, faulty or incorrect, please contact our customer support team immediately and provide clear photos of the issue. We will arrange a repair, replacement, or full refund (including all return shipping costs) in accordance with the UK Consumer Rights Act 2015 and with our Return & Refund Policy.
Do your benches require assembly?
Some products may require assembly. Where assembly is required, this is indicated on the product page. Assembly instructions and necessary fittings are included unless otherwise stated.
